Privacy Policy – The Doctor’s Office / Infusion Lounge
Mission
The Infusion Lounge provides outpatient medical infusions in a state-of-the-art facility for the treatment of acute and chronic health conditions. Our goal is to improve the quality of life of our patients in a safe, comfortable, and affordable setting.
Commitment to Privacy
We are committed to protecting your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Pakistani Privacy Principles and applicable healthcare regulations.
1. Collection of Information
- We collect personal and medical information necessary to provide safe and effective treatment.
- Information may be obtained directly from you, your medical records, or referring practitioners.
- Examples include: medical history, current medications, allergies, diagnostic results, and emergency contact details.
- Employees receive regular training on privacy and confidentiality.
2. Use & Disclosure
- Your information is used solely for the purpose of delivering medical care and related administrative functions.
- Information may be shared with:
- Referring physicians or specialists involved in your care.
- Laboratories, pharmacies, or diagnostic centers when medically required.
- Regulatory authorities if legally mandated.
- We will seek your consent before using your information for any purpose beyond medical care.
- We will never sell or disclose patient lists to third parties for marketing.
3. Information Quality
- We rely on accurate disclosure from patients to ensure safe treatment.
- You may request corrections to your records if errors are identified.
4. Information Security
- Records are stored electronically under password protection and restricted access.
- Paper records, if any, are kept securely and destroyed when no longer required.
- Medical records are retained for the legally required period under healthcare regulations before secure disposal.
5. Patient Rights: Access & Correction
- You may request access to your medical records in writing.
- If access is denied (e.g., due to legal restrictions), you will be notified in writing and may challenge the decision.
- You may request corrections to ensure accuracy.
6. Identifiers
- Government-issued identifiers (e.g., CNIC, Medicare, Veteran’s Affairs numbers) are only used where legally required and not as general patient identifiers.
7. Anonymity
- Where practicable, you may engage with us anonymously or under a pseudonym (e.g., for general inquiries).
8. Transborder Data Flows
- Patient data is not transferred overseas unless required for medical purposes (e.g., international specialist consultation). In such cases, safeguards will apply.
9. Sensitive Information
- Sensitive information (e.g., race, religion, political opinions) will only be collected if directly relevant to your healthcare needs (e.g., genetic or cultural considerations in treatment).
10. Medical Consent & Compliance
- By receiving treatment, you consent to the collection and use of your medical information for clinical purposes.
- We comply with all applicable healthcare laws, including infection control, reporting of notifiable diseases, and medical record retention requirements.
Website & Digital Data
- Our website address: https://thedoctorsofficepk.aussiebrandingsolutions.com.
- Standard website practices apply (cookies, spam detection, embedded content, etc.).
- Comments, media uploads, and login data are handled according to international web privacy standards.
Contact Information
Clinic Manager
D 22 Block 17, Gulshan-e-Iqbal, Karachi
Phone: 021-37526732
Email: [email protected]
